We aim to dispatch most orders within 3-5 working days to when they were placed, however lead times maybe slightly longer during busy periods.
Longer lead times will apply if customer has requested an installation by us.
Products will be delivered Monday to Friday during normal working hours 8am-6pm ( weekends by arrangement )
Please notify us of any delivery obstructions and insure that delivery area is clear.
All deliveries must be checked and signed for on day of delivery.
Pallet deliveries are normally curb-side drop only.
Any damages or discrepancies must be notified to us on day of delivery.
Out of stock items will be notified.
Second Strength will endevour to honour specific delivery dates upon request.
Second Strength cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
If you require installation of the products(s) the time between order and installation maybe longer than for delivery only. Although we always try our hardest to instal as soon as possible. All installation quotes are based on information given to us from the customer unless a site visit is required by us.
Extra charges may apply if some of the information given to us is incorrect and the installation takes longer than quoted for.
You will be required to fill in a site survey form and provide photos if required.