Terms and Conditions

This website is operated by Second Strength. Please read these Terms and Conditions carefully before using this website. Second Strength reserves the right to change the Terms and Conditions at any time.

General

Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, Second Strength cannot be held liable for any omissions, errors or price changes. All products are subject to availability.

Please consult your doctor before using any exercise equipment or embarking upon any exercise routine.

Price

We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of our acceptance of your order. All prices which are advertised on the site include VAT at 20%.

The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.

Payment

Payment is taken when the order is placed via the Website, Paypal or BACCS Transfer. All orders will be reviewed and are subject to acceptance by us.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Security

Ordering with us is very secure and if you have any concerns about security please contact us directly.

Delivery Times

Vary based upon the type of equipment purchased. On Some occasions the outer packaging on heavier items can become damaged during transit. In most cases this will have no impact on the goods themselves and means that the packaging will have served its purpose in protecting your order. Please note this damage on the delivery note next to your signature just in case the order is damaged on the inside. In the extremely unlikely event that you receive a parcel which is obviously damaged beyond all levels of acceptability, please refuse the delivery and contact us via Contact Us stating the reason for refusal within 24 hours. On larger palletised deliveries you must count the items and check for any damage and then sign and print your name to confirm you have received the whole order in good condition. It will state on your delivery note how many boxes you should receive. If the boxes you receive don’t match the delivery note you must write down the number of boxes received on the delivery note next to your signature. Any damage to the equipment or packaging must be noted on the delivery note next to your signature. THE WORDS “UNEXAMINED” OR “UNCHECKED” WILL NOT BE ACCEPTED. Any shortages or damages must be reported to Second Strength within 24 hours of signing. Second Strength cannot be held responsible for shortages or damages if not stated on delivery note. This does not affect your statutory rights in the event of the goods being faulty. If you refuse the delivery for any other reason that the goods being damaged in transit or if you have already informed Second Strenght of your wish to cancel your order, you are liable for all outward and return freight charges. If any of the larger products will not fit through doors or stairwells, and delivery is refused or returned, you will be responsible for all outward and return freight costs. If you cancel an order after it has been shipped but not yet received, you are liable for accepting the order and returning at your expense. Any fitness equipment that has been removed from the box, installed or assembled is not covered by our returns and cancellation policy Custom Made orders which are manufactured per the customer specification are not returnable or refundable.

Products will be delivered Monday to Friday during working hours (weekends by arrangement)

Pallet deliveries are normally curb side drop only.

Second Strength will endeavour to honour specific delivery dates upon request.

Returns

It is essential that you keep all the packaging. You must re-pack all items in the original packaging for return to Second Strength. We can not accept any items for return that are not in their original packs unless deemed faulty by one of our engineers.

Installation

If you require installation of the product(s) the time between order and installation maybe longer than for delivery only. All installation quotes are based on information given to us from customer unless a site visit is required by Second Strength. Extra charges may apply if some of the information given to us is incorrect and the installation takes longer than quoted for. You will be required to fill out a site survey form and provide photos of entrance to building if required.

Warranties

All equipment and services are subject to supplier warranties. Contact Second Strength for more information